Frequently Asked Questions (FAQs)

At Scentique, we are committed to offering the finest fragrances along with exceptional customer service. Below, we’ve answered some of the most common questions we receive. If you can’t find your answer here, feel free to contact us at info@ikonemporium.com.

We offer a wide range of perfumes, including eau de parfum, eau de toilette, and colognes for both men and women. Our curated selection includes luxury, niche, and designer fragrances to suit every preference.

Each product page provides detailed scent notes to help you understand the fragrance’s composition. You can also browse by fragrance family (floral, woody, citrus, oriental, etc.) to find something you’ll love.

Yes, we offer sample sizes of many fragrances. Sampling allows you to try different scents before committing to a full-size bottle.

We process orders within 1-2 business days. Once shipped, delivery usually takes:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-3 business days

International shipping times vary based on location.

Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.

We accept returns on unopened, unused products within 30 days of purchase. For more details, please refer to our Returns & Exchange Policy.

Exchanges are only allowed for unopened products. If you want to try a different scent, we recommend purchasing samples first to find your perfect match.

If your item arrives damaged or defective, contact us within 7 days of receiving your order with photos, and we’ll resolve the issue promptly with a replacement or refund.

All of our fragrances are 100% authentic, sourced directly from reputable brands and authorized distributors. We stand by the quality of every product we sell.

We accept a variety of payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

Yes! We offer gift wrapping for a small additional fee, and you can include a personalized message at checkout to make your gift extra special.

You can reach us via:

Yes, we offer international shipping. Delivery times and fees will vary depending on the destination. Be sure to check local regulations regarding fragrance imports.

We process orders quickly, so if you need to make changes or cancel an order, please contact us as soon as possible. Once your order has been processed, we may not be able to make changes or cancel it.

Shopping Cart