Returns & Exchange Policy

At Scentique, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer the following return and exchange policies to ensure a seamless shopping experience.

1. Eligibility for Returns
We accept returns on unused, unopened, and undamaged products within 30 days of purchase. For hygiene and safety reasons, any item that has been opened, used, or tampered with is not eligible for return or exchange unless the product is defective or damaged upon arrival.

2. Return Process

  • Step 1: Contact our customer support team at info@ikonemporium.com with your order number and reason for return.
  • Step 2: Our team will review your request and provide instructions for returning the item.
  • Step 3: Once we receive the returned item, we will inspect it and issue a refund to the original payment method within 7-10 business days.

3. Exchanges
If you wish to exchange an item, follow the return process, and once your return is approved, you can place a new order for the desired product. Exchanges are only possible for items of equal or lesser value.

4. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order with clear photos of the product and packaging. We will work with you to resolve the issue quickly, either through a replacement or a full refund.

5. Non-Returnable Items
The following items are not eligible for returns:

  • Opened or used fragrances
  • Gift cards
  • Sale or clearance items

6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

7. Refund Timeline
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

8. Contact Us
For any questions or concerns about our returns and exchange policy, please reach out to us at:

Thank you for shopping with Scentique, where we aim to provide you with the finest fragrances and customer service.

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